Agility

Agility: Adaptability, Flexibility and Alertness

• Vopak employees remain alert because they must be aware of what is important for them and the company in order to act rapidly and skilfully.
• Keep it simple! We keep our responses simple and straight forward to ensure we do not make matters more difficult than need be. We have the ability to respond quickly to change situations and demands by utilizing our professionalism, flexibility and our understanding of the work environment.

Our agility and ability to react determines our advantage.

Integrity

Integrity: Honesty, Incorruptibility and decency

• Vopak wants lasting relationships. Accordingly, every Vopak employee behaves with integrity no matter whom they are dealing. This is expressed by behaving with honesty, reliability and respect for others; whether colleagues, customers, joint venture partners or personal friendship. If we lack integrity, we quickly lose credibility.

Professionalism

• We are professionals who strive for the highest standards in all our activities. This is a cornerstone of the Vopak brand. Professionalism includes concepts such as expertise, knowledge, experience, reliability, trust and competence. It also includes knowing our limitations and never making a promise we cannot deliver.

Improvement

• Continuous Improvement
• In order to excel, we keep improving, not only in what we know but also in how we do things. We are proactive, anticipating what customers or the environment expect from us. We offer constructive criticism to ourselves and our colleagues, through open communication, creativity and assessment of results being key components of our behaviour in this context. ‘Just standing still, means going backwards’

Ownership

• Ownership means taking action ourselves and not immediately passing problems onto someone else.
• Employees who behave like owners have better success with other employees, their own work, and business situations in general. They are committed and act responsibly. We dare to make decisions and dare to take the initiative. We dare to voice our opinion and we reflect on what to do and then do what is best for the company, our colleagues and ourselves.

Service

• Service Orientation
• Vopak’s most important product is service and is a key reason we continue in our business. It is not only our activities that are service- oriented, our image projects this as well. We understand the wishes and expectations of our customers and provide top-quality services to match, but we do not stop there. We listen to complaints and do something about them. The things we do well, we do better than others. We know our limitations and seek others to handle the areas that are not in our expertise. Our motto is to always deliver what we promise, but never promise more than we can deliver.

Passion

• This value is from the heart. Passion bursts forth as enthusiasm, loyalty and commitment. Whatever we do, we do it with a positive attitude as evidenced through positive behaviour and a smile on our face. We believe in what we do, and we do it with excellence.
• We spread compassion to all people we work with, colleagues and customers alike. It defines how we interact and how we motivate each other. We have an understanding of and respect for other people and we are able to feel what others feel and put ourselves in their shoes as needed.